FAQs
Your most frequently asked questions, answered.
I HAVE FINANCE-RELATED QUERIES, WHOM SHOULD I SPEAK TO?
You can contact us at our Toll-free number - 1800-315-4444 and select
option 4 for finance or write to us at csupport.renaultfinance@nrfsi.com for
your queries.
Service staff at our dealerships are well trained to carry out service/repairs on customer’s vehicles, using Renault genuine parts and consumables. It is recommended to get your car serviced at a Renault authorised dealership as per the recommended schedule. This will avoid further inconvenience.
Periodic Maintenance Schedule (PMS) is designed to ensure optimum performance, durability, and reliability of your car. Therefore, it is recommended to follow the periodic maintenance schedule for the trouble-free operation of the car. Kindly refer to the owner’s manual for further details on the Periodic Maintenance Schedule (PMS).
Free service implies zero labour charges during the service of the car. However, the parts & consumables used are chargeable.
The cost of periodic maintenance of each model/ service wise can be checked through MY RENAULT APP
Value Added Services (VAS) are car renewal and enrichment services to enhance the condition of your Renault. These services are not a part of periodic maintenance and are not mandatory. These services can be availed as per your choice on a paid basis.
For details on the schedule & services offered during periodic maintenance, you may refer to the periodic maintenance section of the Owner's Manual.
Select the “find a dealer” option on the top right section of Renault website or under the FAQ section. Input your postal code or city to find the closest authorised dealerships near you.
We would recommend you to visit the same dealer who originally sold the car to you. However, you may visit any dealership of your choice for servicing of your Renault car.
Renault warranty is applicable for the models with standard fitments only.
i) Any alteration in the standard fitments will void the warranty of your car.
ii) Aftermarket CNG fitment will void the warranty of your car.
Warranty repairs can be performed at any authorised dealership of Renault.
Car tyres are warranted against defects in material and workmanship (excluding external reasons/usage wear out). They are covered under the respective tyre manufacturer's warranty within the applicable standard warranty terms of the car.
Battery is warranted directly by the respective manufacturer. However, authorised Renault dealers shall provide assistance for dealing with the defects of the respective manufacturer. To be specific, Battery coverage is 1 yr or 20kms whichever is earlier from the date of sale of the vehicle.
please note: this is applicable with standard fittings only.
You can approach Road side assistance (RSA) which is 24x7 support. Please call on our toll-free number 18003154444 in case of an emergency.
Depending on the type of problem, either a mobile technician will be sent to mobilise your vehicle at the roadside or a recovery vehicle will be sent to recover your vehicle to the nearest authorised Renault dealership. The car can also be towed to your preferred dealership as long as it is within the same city limit. Renault roadside assist will cover the following human error apart from road traffic accidents:
- Battery problems: dead battery
- Fuel problems: Out of fuel, Incorrect fuel, or contaminated fuel
- Key problems: Locked keys, lost keys, or broken vehicle keys
- Tyre problems: Puncture, bolts, or valve-related issues
No, the roadside assist team will tow your vehicle to the nearest authorised Renault dealership. Due to safety reasons, a duplicate key of your car is not available either with the roadside assist team or the Renault dealership. The respective dealership will place the order for the part and assist you further.
