FAQ's
Our most frequently asked questions, answered.
You can write to us at csupport.renaultfinance@nrfsi.com for your query. We shall get back to you as soon as possible.
The customer would be liable to pay bounce charges and penalty charges till the date of default. Also, it is advisable to pay the bounced EMI in the same month in which it has bounced, to avoid being reported as defaulter with credit bureaus.
Currently, there is no option to change the EMI date of the availed loan.
If your regular service interval falls during quarantine its validity will be extended by 2 months from the date of your scheduled service.
To ensure continued assistance, we are available on our toll free number 1800-315-4444 from 7 AM to 11 PM, 7 days a week. Alternatively, you may write to us on customer@renault.com
We have extended the warranty period by 2 months from the end date of quarantine for all customers whose warranty is expiring during this period.
If your vehicle’s warranty expires during the lockdown period (1st April to 31st May 2021), then the validity shall be extended by 2 months i.e. 31st July 2021.
If your vehicle’s service interval (by time, not kms) falls during the lockdown period (1st April to 31st May 2021), then the validity shall be extended by 2 months i.e. 31st July 2021.
To get updates about free service period (by time, not kms) & warranty extension, get in touch on our toll-free number: 1800-315-4444 from 7am to 11pm, 7 days a week. You may also write to us on customer@renault.com
For further communication, stay tuned to our website and MY Renault app.
We are constantly looking out for the safety of the Renault family. Here are some of the steps we have taken for the same.
At the dealership –
- Constantly sanitizing all customer touchpoints. Eg. Display cars, test drive cars, cash counters, etc
- Constantly sanitizing all employee touchpoints. Eg. Pantry, restrooms, discussion rooms, etc.
- Mandatory body temperature checks
- Postponed all events and celebrations
At your doorstep -
- Sanitizing all test drive cars before and after the test drive
- Mandatory check-ups of all employees when delivering the cars
- Compulsory face mask and sanitizer to be carried and used by all employees
Enhanced Digital experience –
- Best customer experience on all digital touchpoints
- Available on website, email, WhatsApp and the My Renault App
We have suspended the production at our manufacturing facility till further notification from the state government.
All dealerships will abide by the new safety protocols and will be opened in a phased-wise manner based on permissions from the local authorities. To check the updated list of open dealerships and service centers for the day click here.
24x7 roadside Assistance support is being provided. Please call on our toll-free number 18003154444 in case of an emergency. However, you may expect a delay in response in the current situation.
