FAQ's
Our most frequently asked questions, answered.
You can write to us at csupport.renaultfinance@nrfsi.com for your query. We shall get back to you as soon as possible.
Renault Finance is committed to support our customers during this challenging time of COVID-19 situation and in line with RBI regulatory package, we are offering our customers an option to defer the monthly instalments. As per the COVID-19 – Regulatory Package notification issued by RBI, extension of EMI moratorium for another three months is available on payment/repayment equated monthly instalments (EMIs) in respect of all instalments/payments falling due between the period beginning June 01, 2020 until August 31, 2020. To avail the moratorium option, kindly give us a missed call on 8010924205 from your registered mobile number.
If your regular service interval falls during quarantine its validity will be extended by 2 months from the date of your scheduled service.
To ensure continued assistance, we are available on our toll free number 1800-315-4444 from 7 AM to 11 PM, 7 days a week. Alternatively, you may write to us on customer@renault.com
We have extended the warranty period by 1 month from the end date of quarantine for all customers whose warranty is expiring during this period.
We are constantly looking out for the safety of the Renault family. Here are some of the steps we have taken for the same.
At the dealership –
- Constantly sanitizing all customer touchpoints. Eg. Display cars, test drive cars, cash counters, etc
- Constantly sanitizing all employee touchpoints. Eg. Pantry, restrooms, discussion rooms, etc.
- Mandatory body temperature checks
- Postponed all events and celebrations
At your doorstep -
- Sanitizing all test drive cars before and after the test drive
- Mandatory check-ups of all employees when delivering the cars
- Compulsory face mask and sanitizer to be carried and used by all employees
Enhanced Digital experience –
- Best customer experience on all digital touchpoints
- Available on website, email, WhatsApp and the My Renault App
We have suspended the production at our manufacturing facility till further notification from the state government.
All dealerships will abide by the new safety protocols and will be opened in a phased-wise manner based on permissions from the local authorities. To check the updated list of open dealerships and service centers for the day click here.
24x7 roadside Assistance support is being provided. Please call on our toll-free number 18003154444 in case of an emergency. However, you may expect a delay in response in the current situation.
