Mission

• Maximize the commercial performance in parts, accessories and service, as well as the quality of service performance of the dealers of his zone
• Deploy the commercial and quality policy of the manufacturer
• Manage the customer claims
• Provide assistance to the dealers on After Sales / Service activities
• Interface between network and RIPL
  

Roles & Responsibility

• Follow the network on all the Quality & After-sale business KPIs (Parts, Customer Satisfaction, Recall campaign, Service Market share ) and implement corrective actions, if needed
• Deploy Renault Referential, Methods & Standards, workshop organization and Quality policy
• Contribute to the achievement of Customer Satisfaction and Service Retention objectives
• Deploy and pilot all animation systems of the network
• Ensure the service coverage on its territory
• Inform, manage the after sales commercial policy of Renault with the Dealer
• Reach the target of the PUSH parts promotions
• Deploy the PULL service promotions (to retail customers) in the workshops of the network
• Animate the service people
• Build and pilot the training plan of the After-sales employees of the network , in relation with the training centre
• Mandate the experts from the subsidiary to realize diagnostics and build actions plan and ensure the follow-up and implementation of these actions plan (workshop organization, methods, E4 project)
• Provide feed-back to RIPL on the different programs efficiency
• Manage the customer claims with the dealer and head office, ensure an answer is provided within the target time
• The profile will have 50% responsibility of Sales and its related activities and 50% in After Sales and service activities
• The job needs good knowledge/experience of setting up of dealership (should be able to set up atleast 2 new dealerships in the territory ) or after sales and services outlets

Main Relations

• Inside RIPL: Head - Dealer network Director, Sales Zone Manager, Head - After Sales , After Sales ZM coordinator Service manager, Spare Parts Manager, Methods & standards experts, Quality Department
• Outside: Dealer network (dealer principal, service manager, Service advisor, Cotech), DFI / RNTBCI

Background, Experience

• Similar position in car business
• A strong knowledge of workshop / business and after sales as a whole
• A strong knowledge of the dealer network

Specific Skills and Knowledge

Roles and Responsibility

• Ensure achievement of dealer-wise sales targets
• Achievement of quality and profit objectives for your Dealers
• Ensure that the correct operational tools and processes as defined by the RIPL departments are in place and used
• Ensure that dealer staff are trained in line with Renualt India guidelines
• Ensure that deployment of actions are efficiently applied and followed in the Dealerships including
• Commercial Activity Campaigns
• Marketing plans for cars and Workshop sales
• New model launches
• To ensure tactical actions are applied and understood by relevant dealer staff
• Micro-level monitoring of dealership sales activities
• Assist the Business Manager on issue relating to dealer financial performance
• To supply relevant feedback to the HO on competitor activities
• To give feedback on the efficiency of dealer programmes
• To follow the management of Dealer stocks and to ensure that actions are being taken to control ageing and stock turn
• To build a professional and motivational relationship with the Dealer team across all disciplines
• Efficient Management Of Renault India Commercial Budgets
• Lead a team of sales managers effectively and efficiently and to ensure new dealers readiness as per Renault standards
• To explore potential areas of market and support network development in setting up of dealership
• The profile will have 50% responsibility of Sales and its related activities and 50% in dealer development and network expansion activities

Purpose of the Job

• To support the Regional Manager for all Field Sales activities
• To ensure achievement of the sales, profit and quality targets for the Dealers of his area
• To ensure implementation of methods and standards as guided by HO

Brief Description of the Job

• The job entails managing the achievement of wholesale and retail sales targets & ensuring highest quality of sales (SSI) - through dealers
• The job needs good knowledge/experience of setting up of dealership (should be able to set up atleast 2 new dealerships in the territory )
  

Internal Interface of the Job Holder

• The person will closely interact with regional after sales area manager and HO Sales marketing teams

External Interface of the Job Holder

• Dealership owner and operational staff
• Finance companies at regional level

Mission

• Maximize the commercial performance in parts, accessories and service, as well as the quality of service performance of the dealers of his zone
• Deploy the commercial and quality policy of the manufacturer
• Manage the customer claims
• Provide assistance to the dealers on After Sales / Service activities
• Interface between network and RIPL

Roles & Responsibility

• Follow the network on all the Quality & After-sale business KPIs (Parts, Customer Satisfaction, Recall campaign, Service Market share ) and implement corrective actions, if needed
• Deploy Renault Referential, Methods & Standards, workshop organization and Quality policy
• Contribute to the achievement of Customer Satisfaction and Service Retention objectives
• Deploy and pilot all animation systems of the network
• Ensure the service coverage on its territory
• Inform, manage the after sales commercial policy of Renault with the Dealer
• Reach the target of the PUSH parts promotions
• Deploy the PULL service promotions (to retail customers) in the workshops of the network
• Animate the service people
• Build and pilot the training plan of the After-sales employees of the network , in relation with the training centre
• Mandate the experts from the subsidiary to realize diagnostics and build actions plan and ensure the follow-up and implementation of these actions plan (workshop organization, methods, E4 project)
• Provide feed-back to RIPL on the different programs efficiency
• Manage the customer claims with the dealer and head office, ensure an answer is provided within the target time
• The profile will have 50% responsibility of Sales and its related activities and 50% in After Sales and service activities
• The job needs good knowledge/experience of setting up of dealership (should be able to set up atleast 2 new dealerships in the territory ) or after sales and services outlets

Main Relations

• Inside RIPL: Head - Dealer network Director, Sales Zone Manager, Head - After Sales , After Sales ZM coordinator Service manager, Spare Parts Manager, Methods & standards experts, Quality Department
• Outside: Dealer network (dealer principal, service manager, Service advisor, Cotech), DFI / RNTBCI

Background, Experience

• Similar position in car business
• A strong knowledge of workshop / business and after sales as a whole
• A strong knowledge of the dealer network

Specific Skills and Knowledge

Roles and Responsibility

• Ensure achievement of dealer-wise sales targets
• Achievement of quality and profit objectives for your Dealers
• Ensure that the correct operational tools and processes as defined by the RIPL departments are in place and used
• Ensure that dealer staff are trained in line with Renualt India guidelines
• Ensure that deployment of actions are efficiently applied and followed in the Dealerships including
• Commercial Activity Campaigns
• Marketing plans for cars and Workshop sales
• New model launches
• To ensure tactical actions are applied and understood by relevant dealer staff
• Micro-level monitoring of dealership sales activities
• Assist the Business Manager on issue relating to dealer financial performance
• To supply relevant feedback to the HO on competitor activities
• To give feedback on the efficiency of dealer programmes
• To follow the management of Dealer stocks and to ensure that actions are being taken to control ageing and stock turn
• To build a professional and motivational relationship with the Dealer team across all disciplines
• Efficient Management Of Renault India Commercial Budgets
• Lead a team of sales managers effectively and efficiently and to ensure new dealers readiness as per Renault standards
• To explore potential areas of market and support network development in setting up of dealership
• The profile will have 50% responsibility of Sales and its related activities and 50% in dealer development and network expansion activities

Purpose of the Job

• To support the Regional Manager for all Field Sales activities
• To ensure achievement of the sales, profit and quality targets for the Dealers of his area
• To ensure implementation of methods and standards as guided by HO

Brief Description of the Job

• The job entails managing the achievement of wholesale and retail sales targets & ensuring highest quality of sales (SSI) - through dealers
• The job needs good knowledge/experience of setting up of dealership (should be able to set up atleast 2 new dealerships in the territory )

Internal Interface of the Job Holder

• The person will closely interact with regional after sales area manager and HO Sales marketing teams

External Interface of the Job Holder

• Dealership owner and operational staff
• Finance companies at regional level

1.Competencies and Behavior

• Ability to understand marketing and communication strategy
• Time and budget management
• Knowledge of latest trends in events, displays, entertainment
- Ability to conceptualise and execute events to carry forward Communication / marketing strategy
- Independent decision maker
- Communication skills across various levels

2. Purpose of the Job:

To understand Market positioning and communication strategy for all segments of Renault Cars in India and execute events at All India as well as regional level to take forward the communication message and further Renault Brand positioning

3. Brief Description of the Job:

Measure of Performance

• Quality of execution of Events and activities
• Image rating / purchase intention
• ROI of activity

5. Internal Interface of the Job Holder

6. External Interface of the Job Holder:

Mission

• Maximize the commercial performance in parts, accessories and service, as well as the quality of service performance of the dealers of his zone
• Deploy the commercial and quality policy of the manufacturer
• Manage the customer claims
• Provide assistance to the dealers on After Sales / Service activities
• Interface between network and RIPL

Roles & Responsibility

• Follow the network on all the Quality & After-sale business KPIs (Parts, Customer Satisfaction, Recall campaign, Service Market share ) and implement corrective actions, if needed
• Deploy Renault Referential, Methods & Standards, workshop organization and Quality policy
• Contribute to the achievement of Customer Satisfaction and Service Retention objectives
• Deploy and pilot all animation systems of the network
• Ensure the service coverage on its territory
• Inform, manage the after sales commercial policy of Renault with the Dealer
• Reach the target of the PUSH parts promotions
• Deploy the PULL service promotions (to retail customers) in the workshops of the network
• Animate the service people
• Build and pilot the training plan of the After-sales employees of the network , in relation with the training centre
• Mandate the experts from the subsidiary to realize diagnostics and build actions plan and ensure the follow-up and implementation of these actions plan (workshop organization, methods, E4 project)
• Provide feed-back to RIPL on the different programs efficiency
• Manage the customer claims with the dealer and head office, ensure an answer is provided within the target time
• The profile will have 50% responsibility of Sales and its related activities and 50% in After Sales and service activities
• The job needs good knowledge/experience of setting up of dealership (should be able to set up atleast 2 new dealerships in the territory ) or after sales and services outlets

Main Relations

• Inside RIPL: Head - Dealer network Director, Sales Zone Manager, Head - After Sales , After Sales ZM coordinator Service manager, Spare Parts Manager, Methods & standards experts, Quality Department
• Outside: Dealer network (dealer principal, service manager, Service advisor, Cotech), DFI / RNTBCI

Background, Experience

• Similar position in car business
• A strong knowledge of workshop / business and after sales as a whole
• A strong knowledge of the dealer network

Specific Skills and Knowledge

Roles and Responsibility

• Ensure achievement of dealer-wise sales targets
• Achievement of quality and profit objectives for your Dealers
• Ensure that the correct operational tools and processes as defined by the RIPL departments are in place and used
• Ensure that dealer staff are trained in line with Renualt India guidelines
• Ensure that deployment of actions are efficiently applied and followed in the Dealerships including
• Commercial Activity Campaigns
• Marketing plans for cars and Workshop sales
• New model launches
• To ensure tactical actions are applied and understood by relevant dealer staff
• Micro-level monitoring of dealership sales activities
• Assist the Business Manager on issue relating to dealer financial performance
• To supply relevant feedback to the HO on competitor activities
• To give feedback on the efficiency of dealer programmes
• To follow the management of Dealer stocks and to ensure that actions are being taken to control ageing and stock turn
• To build a professional and motivational relationship with the Dealer team across all disciplines
• Efficient Management Of Renault India Commercial Budgets
• Lead a team of sales managers effectively and efficiently and to ensure new dealers readiness as per Renault standards
• To explore potential areas of market and support network development in setting up of dealership
• The profile will have 50% responsibility of Sales and its related activities and 50% in dealer development and network expansion activities

Purpose of the Job

• To support the Regional Manager for all Field Sales activities
• To ensure achievement of the sales, profit and quality targets for the Dealers of his area
• To ensure implementation of methods and standards as guided by HO

Brief Description of the Job

• The job entails managing the achievement of wholesale and retail sales targets & ensuring highest quality of sales (SSI) - through dealers
• The job needs good knowledge/experience of setting up of dealership (should be able to set up atleast 2 new dealerships in the territory )

Internal Interface of the Job Holder

• The person will closely interact with regional after sales area manager and HO Sales marketing teams

External Interface of the Job Holder

• Dealership owner and operational staff
• Finance companies at regional level